mujurbetPrivacy Policy

This page describes what we collect when you use mujurbet and how we keep that data protected. We at mujurbet handle your personal information with care, following Indonesian data protection standards and international best practices. Our approach is transparent — we tell you exactly what data we gather, why we need it, and who has access to it.

When you register on mujurbet, deposit funds via DANA, e-wallet, or a bank virtual account, or log in from your phone to play games, we collect certain information about you. We use this data to verify your identity, prevent fraud, process your payments, and provide customer support. We never sell your data to third parties, and we encrypt all sensitive information.

Our privacy practices apply whether you access mujurbet from Android via our APK, from iOS through a browser, or from a desktop. If you have questions about how we handle your data, our support team is available in English and local languages via email and live chat.

What data we collect on mujurbet

We collect several categories of data when you use mujurbet. First, we gather your registration details — email address, phone number, and password (encrypted). During KYC verification, we collect your national ID number and photos of your ID card and face. This is required by Indonesian financial regulations and helps us prevent fraud and money laundering.

Third, we collect behavioural data — which games you play, your account balance, and your login history. This helps us detect suspicious activity and provide better customer support. We also log your device type, browser, and IP address when you access mujurbet, which helps us secure your account and prevent unauthorised access.

Finally, we may collect optional data if you contact our support team — your messages, feedback, and any attachments you send. This is used only to resolve your issue and improve our service.

How we use your data on mujurbet

We at mujurbet use your personal data for the following purposes. First, we use it to operate our platform — creating your account, processing deposits and withdrawals, and settling game outcomes. Without this data, we cannot provide the service you have requested.

Third, we use your data to comply with Indonesian law and financial regulations. We keep records of your deposits, withdrawals, and account activity for at least five years to satisfy regulatory audits and tax authorities. This is a legal obligation in Indonesia.

Fourth, we use your contact information to send you account notifications — for example, when your deposit clears, when you request a password reset, or when our support team responds to your inquiry. We do not send marketing emails unless you have explicitly subscribed to them.

How long we keep your data on mujurbet

We retain your account data and transaction records as long as your mujurbet account is active. After you close your account, we keep this data for five years to comply with Indonesian financial regulations and tax law. If we close your account due to fraud or policy violation, we retain the data indefinitely to prevent you from re-registering under a false identity.

Your KYC documents (ID photo and selfie) are kept for at least two years after account closure in case of dispute or regulatory investigation. Your transaction logs are retained for five years. After these periods expire, we delete your data except where we are required by law to retain it longer.

• 1
  Registration and KYC dataRetained

  Kept for account duration plus five years after closure, or indefinitely if account was closed for fraud.

• 2
  Transaction recordsRetained

  Five years from the date of transaction, as required by Indonesian financial law.

• 3
  Support messagesRetained

  Kept for one year after your last contact with us, or longer if needed for dispute resolution.

How we protect your data on mujurbet

We at mujurbet protect your data using industry-standard encryption and secure protocols. All communication between your phone or computer and our servers uses TLS (Transport Layer Security) encryption, the same technology banks use. Your password is hashed (converted to an unreadable format) and never stored in plain text.

Your account sessions expire after subject to verification of inactivity to prevent unauthorised access if you leave your phone unattended. We also offer two-factor authentication (2FA) — if enabled, anyone logging in from a new device must verify via a code sent to your email or phone.

Our servers are housed in secure data centres with access controls, surveillance, and backup power. We perform regular security audits and penetration testing to identify vulnerabilities. If we discover a data breach, we notify affected users within 72 hours as required by law.

Third-party data processors on mujurbet

We at mujurbet work with several third-party services to operate our platform. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and our banking partners local payment, online payment, e-wallet, mobile banking) receive your transaction data to process deposits and withdrawals. These companies have their own privacy policies and are bound by data protection agreements with mujurbet.

We also use cloud-hosting providers to store and back up our data. Our servers may be located outside Indonesia, though we require all processors to comply with Indonesian data protection standards. We use encrypted data transfer and access controls to protect your information in transit and at rest.

We do not share your data with marketing companies, advertisers, or third parties for commercial purposes. We share your data with law enforcement or regulators only when required by court order or legal obligation, and we notify you of such requests where legally permitted to do so.

Your rights regarding your data on mujurbet

You have the right to access your personal data on mujurbet. You can view your registration details, transaction history, and KYC documents through your account dashboard. If you need detailed information about what data we hold, contact our support team and we will provide it within 30 days.

You have the right to correct inaccurate data. If your name, email, or phone number is wrong on your mujurbet account, update it through your account settings or contact support. You have the right to request deletion of your data, subject to our legal obligations to retain transaction records and KYC documents for five years.

You have the right to object to certain uses of your data — for example, if you do not want to receive account notifications beyond what is necessary to operate mujurbet. Contact our support team to adjust your preferences. You also have the right to lodge a complaint with Indonesian data protection authorities if you believe we have mishandled your data.

Cookies and tracking on mujurbet

We use cookies on mujurbet to remember your login session, store your preferences, and track your activity for security and analytics purposes. A cookie is a small file stored on your phone or computer by your browser. Most cookies expire after your session ends; some persist longer to remember your preferences.

Essential cookies are required for mujurbet to function — for example, the session cookie that keeps you logged in. You cannot disable these without breaking the platform. Analytics cookies help us understand how you use mujurbet so we can improve the service. You can disable these in your browser settings, though doing so may limit our ability to troubleshoot issues with your account.

We do not use tracking pixels or third-party trackers to monitor your activity outside mujurbet. Our analytics are limited to your behaviour on our site only.

Contacting us about privacy on mujurbet

If you have questions about this privacy policy, concerns about how we handle your data, or requests to access, correct, or delete your information, contact our support team. We are available via email and live chat in English and local languages, typically responding within a few hours during business hours.

Our Data Protection Officer can be reached through our support channels for formal requests regarding your data rights. We take all privacy concerns seriously and work to resolve them within 30 days where feasible.

Changes to this privacy policy on mujurbet

We at mujurbet may update this privacy policy to reflect changes in our service, Indonesian law, or best practices in data protection. Major changes — such as new categories of data collection or changes to how we use your data — are communicated to users via email with reasonable notice. Your continued use of mujurbet after such changes constitutes acceptance of the updated policy.

We remain committed to transparent, fair, and secure handling of your personal data. Your privacy is important to us, and we continue to invest in security measures and compliance infrastructure to protect it.